As the impact of COVID-19 is felt across the globe, we’d like to assure you that the University of Hawai`i Federal Credit Union (UHFCU) continues to operate and is here to serve your financial needs. During this rapidly evolving situation, our main priority is the health, safety, and well-being of our staff and member-owners.

UHFCU Current Status

Updated: April 4, 2020, 7:30am

*Branch Availability*

Although we continue to serve you at our McCully and Manoa Marketplace branches, we strongly encourage you to use the “safe banking” options listed below during this serious pandemic. It may be a bit outside of your comfort zone, but it’s for your safety as well as the safety of others. If you have flu-like symptoms, we ask that you not visit a branch.

• McCully:
  • Mon: 10am – 4pm
  • Tues: 10am – 4pm (Kupuna from 9am – 10am)
  • Wed: Closed (Available by phone)
  • Thurs: 10am – 4pm (Kupuna from 9am – 10am)
  • Fri: 10am – 4pm
  • Sat: 9am – 12pm
• Manoa Marketplace:
  • Mon: 10am – 4pm
  • Tues: 10am – 4pm (Kupuna from 9am – 10am)
  • Wed: Closed (Available by phone)
  • Thurs: 10am – 4pm (Kupuna from 9am – 10am)
  • Fri: 10am – 4pm
  • Sat: 9am – 12pm
• Campus Center: Closed temporarily.
• West Oahu: Closed temporarily.

Out of consideration for our Kupuna, we ask that only those 60 years of age or older, accompanying caretakers, or those with special needs utilize our branches during these special hours.

*Shared Branching Update*

Many other credit unions have decided to either stop accepting Shared Branch transactions or accept them only at certain locations. Please visit the HICUSO Shared Branching website for the latest on available Shared Branching locations.

Shared Branching transactions are still being accepted at our McCully & Manoa Marketplace Branches; however, please note the following limitation for non-members: As the following credit unions have decided not to participate in the network, we are no longer able to perform Shared Branching transactions for them:

• Oahu:
  • Hawaii State FCU
  • HawaiiUSA FCU
  • Aloha Pacific FCU
  • Hawaii Law Enforcement FCU
  • Hickam FCU
  • Kamehameha FCU
• Big Island:
  • Hawaii County FCU
• Kauai:
  • Gather FCU
• Maui:
  • Maui Teachers FCU

*Annual Meeting Postponed*

Out of an abundance of caution, we have postponed the Annual Meeting indefinitely. Please continue to check this page for any updates regarding the Annual Meeting.

Practice safe banking

Our branches, operational support teams, and remote channels remain open to serve you without interruption. However, for the health and safety of our members and employees, if you or anyone in your household is feeling ill, please avoid visiting a branch location. Instead, we encourage you to use self-service and non-contact options to fulfill your banking needs.

• Use UHFCU’s Online and Mobile Banking services to check balances, pay bills online, make payments, transfer funds, or deposit checks. Trouble accessing? Please call us at (808) 983-5500. See below for more information.
• Rather than branches, visit any of the 375+ surcharge-free ATMs (both First Hawaiian Bank and American Savings Bank) available throughout the islands to withdraw cash. Remember to sanitize your hands afterward.
• Utilize our digital methods to sign your UHFCU paperwork (example: loan documents) in just a few minutes online.
• If you must visit retailers, use contactless mobile phone payments with your UHFCU debit and credit card. We support Apple, Google, and Samsung Pay services.

We’re here to support you

Should you or your family be impacted by COVID-19 and need financial support, we’re here to help. Members of our team are ready to provide you financial guidance and discuss the possibility of financial arrangements you may need to help you through this difficult time.

If any member is in need of financial assistance, click here to learn more about our Skip-A-Pay loan payment deferment program and Emergency Assistance Loan. Please note that you must apply online or by calling (808) 983-5500.

Be aware of scammers

Please also be on the alert for scammers, who are looking to take advantage of the situation. Some of them are impersonating health officials or making donation requests to fund emergency funds. Do not open unfamiliar e-mails or click the links within these messages. The FTC has information available on How to Recognize and Avoid Phishing Scams and Coronavirus scams – what the FTC is doing.

Steps we are taking

Please rest assured that we have taken the necessary steps to serve you safely and securely. In addition to meeting your in-branch, online, and mobile banking needs, UHFCU is well prepared to help you without interruption in service. We’re also continually researching and enhancing our safety protocols. We recently implemented concierge service, strong cleaning protocols, and social distancing guidelines at our branches. We’re now in the final stages of completing the following additional steps to provide even safer branch environments:

• We’re installing plexiglass sneeze guards and barriers at the teller lines and offices to protect those who service you.
• As the CDC and local officials have recommended, our branch staff will wear protective face masks while serving you.

We will continue to monitor the situation closely and evaluate additional measures to support our members and community as needs arise. Please continue to check your e-mails from us and visit UHFCU.com for regular updates and to submit your questions online.

Learn More About Online or Mobile Banking Options: