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Overview
NEW Online & Mobile Banking
Upgrades coming May 24th!
On May 24th, UHFCU will upgrade to new and improved Online and Mobile Banking services! Along with a fresh look, you will access the latest & greatest features and state-of-the-art convenience.
These unique perks add up to a digital banking platform that is ‘Built Different’ than the standard offerings in the market. We’re excited about the upcoming changes and hope you are too!
- How do I prepare?
We recommend taking these important steps now to ease the transition process:
- Have your 2-6 digit Member Number ready to enroll. This is the number you received when you first joined UHFCU. It is not your Checking, Debit, or Credit Card number. You may request your member number by any of the following methods:
- Request by phone (808-983-5500).
- Request via secure message in Online/Mobile Banking.
- Stop by any UHFCU branch.
- Update your contact info. Ensure we have your current e-mail address and contact information on file (especially your MOBILE PHONE for text authentication). To enroll and log in to the new service, you’ll receive one-time passcodes via text message, phone call, or e-mail to the phone/e-mail we have on file.
Step 1 Click the menu icon (three lines)
Step 2 Next, click on My Profile
- Record your existing Online Banking alerts and account nicknames. New alerts and nicknames can be set up on the new service (although the options may differ slightly from what you have today). Your existing statements, bill pay history/payees, scheduled transfers, and check images WILL be available with the new service.
- Have your 2-6 digit Member Number ready to enroll. This is the number you received when you first joined UHFCU. It is not your Checking, Debit, or Credit Card number. You may request your member number by any of the following methods:
A sneak peek at what’s new…
We’ll still have helpful features like biometric (i.e. fingerprint, Face ID) authentication, mobile check deposit, and FREE online bill pay. But we also have a few enhancements up our sleeves:
- Real-Time Alerts: Set up real-time, instant alerts for additional security.
- Debit Card Control: Instantly disable/re-enable your Debit Card if lost or stolen. Or, turn off/on your card depending on when you’d like to use it for extra security.
- Enrollment Contest: Enroll in the NEW Online Banking between May 24th and June 15th to be automatically entered to win a Kahala Hotel & Resort staycation!*
- and more!
Stay up-to-date
For up-to-the-minute information on the upgrade, please bookmark this page.
Upgrade Calendar
Information updated as of April 26, 2022
Monday, 5/23 Tuesday, 5/24 @ 8am HST Online Banking
AvailablePlease update your contact info (especially your mobile phone) NEW!Re-enroll and enter our Kahala Staycation contest!*
Note: You’ll need your 2-6 digit Member Number to enroll. Please contact us if you need assistance.Mobile Banking
Available NEW!Uninstall the current app. Download the new app. Bill Pay
Available(paused @6pm HST) READY!Service restored. Still FREE! Mobile Deposit
Available NEW!Comes with the Mobile Banking app. e.Statements
Available READY!Statements available again. - How do I prepare?
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FAQ
Online & Mobile Banking Upgrade FAQs
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How can I prepare?
We recommend taking these important steps now to ease the transition process:
- Have your 2-6 digit Member Number ready to enroll. This is the number you received when you first joined UHFCU. It is not your Checking, Debit, or Credit Card number. You may request your member number by any of the following methods:
- Request by phone (808-983-5500).
- Request via secure message in Online/Mobile Banking.
- Stop by any UHFCU branch.
- Update your contact info. Ensure we have your current e-mail address and contact information on file (especially your MOBILE PHONE for text authentication). To enroll and log in to the new service, you’ll receive one-time passcodes via text message, phone call, or e-mail to the phone/e-mail we have on file.
Step 1 Click the menu icon (three lines)
Step 2 Next, click on My Profile
- Record your existing Online Banking alerts and account nicknames. New alerts (real-time) and nicknames can be set up on the new service (although the options may differ slightly from what you have today). Your existing statements, bill pay history/payees, scheduled transfers, and check images WILL be available with the new service.
- Have your 2-6 digit Member Number ready to enroll. This is the number you received when you first joined UHFCU. It is not your Checking, Debit, or Credit Card number. You may request your member number by any of the following methods:
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How do I update my contact information?
- Update your contact info. Ensure we have your current e-mail address and contact information on file (especially your MOBILE PHONE for text authentication). To enroll and log in to the new service, you’ll receive one-time passcodes via text message, phone call, or e-mail to the phone/e-mail we have on file.
Step 1 Click the menu icon (three lines)
Step 2 Next, click on My Profile
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How can I request my 2-6 digit Member Number?
This is the number you received when you first joined UHFCU. This is not your Checking, Debit, or Credit Card number. You may request your 2-6 digit Member Number by any of the following methods:
- Request by phone (808-983-5500).
- Request via secure message in Online/Mobile Banking.
- Stop by any UHFCU branch.
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Will I need to download a new app?
YES. Beginning May 24th, you should uninstall the current mobile app and download the new UHFCU Mobile Banking app.
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Will Mobile Banking continue to enable me to deposit checks?
Yes! You’ll still have access to our convenient (and enhanced) CheckSnap service. The good news is that now deposits can be made in real-time!
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Will my Bill Pay information be transferred to the new Online & Mobile Banking?
Yes! All bill payment information, including history, payees, and scheduled payments will be transferred?
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How can I prepare?
*NO PURCHASE NECESSARY TO ENTER OR WIN. Kahala Hotel & Resort Staycation Contest ends 6/15/22. One enrollment/entry per person. Must be a resident of the State of Hawai`i and twenty-one (21) years of age or older as of June 15, 2022, to enter. For the official contest rules, stop by any UHFCU branch or click here for details.
