• Assist the Branch Manager with the operations of the branch. Schedule staff, answer routine to complex questions on products and services, policies, or rules and regulations.
• Assist the Branch Manager with branch security at all levels to include open/close of the facility and vault. Ensure that staff receives on-going training on security and robbery procedures.
• Apply policies and procedures for the branch.
• Provide back-up assistance in member services. May function as head teller or service representative on an as-needed basis, filling in for peak coverage or shortages.
• Monitor work of branch staff to ensure highest level of quality service to members.
• Act as a loan officer with an assigned level of authority.
• Provide input into performance reviews of branch staff.
• Assist staff or members in solving complex account problems.
• Maintain a cross-selling environment within the branch.
• Hold periodic staff members to discuss areas needing improvement, changes in procedures, new developments, or services, and to present general information. Encourage the exchange of ideas.
• Manage and recommend the purchase of equipment and supplies.
• Act as a Branch manager in the absence of that person.
• Provides training to new and existing department staff, as needed and ensures cross-training of staff.
• Assists in planning and assigning duties for the department.
• Performs other duties as required.

• Plans effectively, anticipating issues, taking the initiative to address issues, and developing innovative approaches to resolving issues.
• Consistently display timeliness in the management of projects
• Demonstrate professionalism by exercising sound judgment and creativity and by representing the credit union in a positive manner.
• Be a trusted source of clear and accurate information to the branch staff and members
• Reports completed as required.
• Specific goals and objectives for the department are met in a consistent and timely manner.
• Timely reporting to management.

Education/Certification:

• High school diploma, GED, college degree or equivalent work experience required.

Required Knowledge:

• Must be proficient in MS Office Suite.
• Thorough knowledge of member services and products
• Knowledge of credit union loan services, policies, and procedures.
• Understanding of lending standards and documentation.
• Knowledge of consumer lending practices.

Experience Required:

• Five to six years prior experience in supervising full-service branch operations.
• Credit union industry experience a plus.

Skills/Abilities:

• Able to multi-task, work under pressure and meet deadlines.
• Excellent customer service & interpersonal skills.
• Able to work in a fast-paced environment.
• Effective and clear verbal and written communication skills.
• Excellent coaching and mentoring skills.
• Excellent analytical, creative, and problem-solving skills.
• Able to work independently and make sound decisions.
• Notary Public License.

Repetitive Motion:

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills:

Must frequently convey detailed or important instructions or ideas accurately and quickly.

Visual Abilities:

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing:

Able to hear average or normal conversations and receive information.

Physical Strength:

Sedentary work (sitting most of the time).  Able to lift and carry up to 25 lbs.

Reasoning Ability:

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability:

Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

Language Ability:

Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Working Conditions:

Air-conditioned, smoke-free office setting.

Attendance Requirements:

Please note that scheduled attendance requirements may change due to business needs.

Business Hours:

Monday through Saturday.  Business hours are subject to change.  Must be able to work additional hours, weekends, and holidays as needed.