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Member Relationship Manager

Apply Now

Careers from UHFCU

This position is located at the

Kapolei Branch

  • Overview

    Member Relationship Manager

    Careers from UHFCU

    We’re excited to announce our new location coming soon at the Kapolei Commons Shopping Mall and we are NOW HIRING friendly faces with strong customer service skills. JOIN US!

    Position Description

    Guide and manage the branch office in providing quality service to members in account transactions, loan applications, and new accounts. Solve problems within established policies and guidelines. Responsible for facilitating maximum performance of staff to meet department and credit union goals and to promote full-service concepts. Responsible for the security and safety in accordance with the credit union’s objectives. Responsible for attaining established strategic goals through active participation in community to enhance new and existing business opportunities.

    • Essential Functions
      • Assist Senior Management in carrying out short- and long-range plans, strategic plans, and credit union measurements.
      • Recommend, implement, and supervise the budget for the branch.
      • Monitor branch operations to ensure a consistent, professional approach.
      • Assist staff or members in solving complex account problems, create and maintain a cross-selling environment within the branch. Train employees to maximize opportunities to sell products.
      • Apply and evaluate policies and procedures for the branch. Ensure that the branch is following federal laws and regulations set forth by regulatory agencies. Ensure procedures are compliant and internal controls are present.
      • Monitor branch activity, including number of transactions, volume, teller errors, loan volume, teller and personal sales, and new accounts.
      • Monitor key product and sales within branch to ensure profitable and sound business practices and a high quality of service for members.
      • Conduct loan interviews. Process, approve and/or close loans.
      • Manage the security and safety of the branch. Analyze, monitor and ensure staff is trained on security and safety policies and procedures on an on-going basis. Ensure that staff receives on-going training on robbery procedures.
      • Select quality applicants for vacancies, ensuring that the branch is adequately staffed with competent employees and ensure efficient scheduling for branch operation.
      • Evaluate the job performance of branch office staff to ensure quality of work and service to members. Recommend salary increases and promotions and applicable corrective actions.
      • Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
      • Performs other duties as required.
    • Performance Standards
      • Plans effectively, anticipating issues, taking the initiative to address issues, and developing innovative approaches to resolving issues.
      • Consistently display timeliness in the management of projects.
      • Demonstrate professionalism by exercising sound judgment and creativity and by representing the credit union in a positive manner.
      • Be a trusted source of clear and accurate information to the branch staff and members.
      • Reports completed as required.
      • Specific goals and objectives for the branch are met in a consistent and timely manner.
      • Timely reporting to senior management.
    • Qualifications

      Education/Certification:

      • Four-year degree or equivalent work experience.
      • Must be registered with the Nationwide Mortgage Licensing System.

      Required Knowledge:

      • Must be proficient in MS Office Suite.
      • Knowledge of all consumer lending regulations.
      • Thorough knowledge of member services and products
      • Knowledge of credit union loan services, policies, and procedures.
      • Understanding of lending standards and documentation.

      Experience Required:

      • Minimum six (6) years prior experience in managing full-service branch operations.
      • Credit union industry experience a plus.

      Skills/Abilities:

      • Able to multi-task, work under pressure and meet deadlines.
      • Excellent customer service & interpersonal skills.
      • Able to work in a fast-paced environment.
      • Effective and clear verbal and written communication skills.
      • Excellent coaching and mentoring skills.
      • Excellent analytical, creative, and problem-solving skills.
      • Able to work independently and make sound decisions.
      • Valid driver’s license and vehicle to travel.
      • Notary Public License.
      • Signature Guarantee Certification.
    • Activities and Requirements of this Position

      Repetitive Motion:

      Movements frequently and regularly required using wrists, hands, and/or fingers.

      Communication Skills:

      Must frequently convey detailed or important instructions or ideas accurately and quickly.

      Visual Abilities:

      Average visual acuity necessary to read, prepare and inspect documents or products.

      Hearing:

      Able to hear average or normal conversations and receive information.

      Physical Strength:

      Sedentary work (sitting most of the time).  Able to lift and carry up to 25 lbs.

      Reasoning Ability:

      Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

      Mathematics Ability:

      Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

      Language Ability:

      Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

      Working Conditions:

      Air-conditioned, smoke-free office setting.

      Attendance Requirements:

      Please note that scheduled attendance requirements may change due to business needs.

      Business Hours:

      Monday through Saturday.  Business hours are subject to change.  Must be able to work additional hours, weekends, and holidays as needed.

    How to Apply

    Apply Now

    If you are interested in any of the positions listed above, please visit our UHFCU Career Center to submit your application.

    1. Online: Click here to apply
    2. By Mail:
      University of Hawai`i FCU – HR Department
      PO Box 22070, Honolulu, HI 96823-2070
    3. By Fax: 808-983-5556

    Accessibility Note:
    If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you may contact Human Resources to request the appropriate accommodation. If you would like a paper application to be sent to you, please email your request to hrdept@uhfcu.com.

    The University of Hawai`i Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The University of Hawai`i Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    More Info

    • Careers
  • FAQ

    Careers FAQs

    • How do I apply?

      Apply Now

      If you are interested in any of the positions listed above, please visit our UHFCU Career Center to submit your application.

      1. Online: Click here to apply
      2. By Mail:
        University of Hawai`i FCU – HR Department
        PO Box 22070, Honolulu, HI 96823-2070
      3. By Fax: 808-983-5556

      Accessibility Note:
      If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you may contact Human Resources to request the appropriate accommodation. If you would like a paper application to be sent to you, please email your request to hrdept@uhfcu.com.

      The University of Hawai`i Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The University of Hawai`i Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Call us: (808) 983-5500

Contact Locations

Routing Number: 321379656

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