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Call Center Representative (Part-Time)

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Careers from UHFCU

  • Overview

    Call Center Representative (Part-Time)

    Careers from UHFCU

    Position Description

    This is a Part-time position, scheduled for 19 hours or less a week. 

    Responds to a variety of member calls answering questions, addressing concerns, and providing general assistance with Credit Union matters.  The Call Center Representative handles inbound and outbound calls from members, credit union employees and actively listens to quickly identify member needs, issues, and/or requests resulting in helpful solutions. The Call Center Representative completes service tasks by offering timely solutions, safeguarding members’ personal information, and providing exceptional service.

    • Essential Functions
      • Takes ownership of member calls providing accurate, satisfactory answers to inquiries, requests, and concerns.
      • De-escalates situations involving dissatisfied members, offers patient assistance and support to Call clients and members to inform them of new products, services, and/or policies.
      • Accurately and efficiently processes transactions and performs service requests.
      • Accurately and efficiently navigates various applications to provide prompt member assistance.
      • Guides callers through troubleshooting or navigating the Credit Union website and/or mobile application.
      • Offers assistance and cross-sells various Credit Union products or services.
      • Completes and files regulatory reporting items.
      • Opens a wide variety of member accounts, including assisting members in completing and submitting loan applications.
      • Conducts group presentations at UH, community college campuses, and/or other locations.
      • Performs other duties as assigned.
    • Performance Standards
      • Meets strategic objective for service level (NPS).
      • Accurately processes service requests and transactions.
      • Phone calls are answered in a professional, courteous manner and with a patient, empathetic attitude.
      • Maintains efficient call statistic production levels.
      • Strong time management and organizational skills
      • Able to manage complex or multi-line phone systems efficiently.
    • Qualifications

      Education/Certification:

      • High School Diploma or GED is required

      Required Knowledge:

      • Basic understanding of MS Office Suite is desired

      Experience Required:

      • One to two years member/customer service experience.
      • Experience in public speaking or group settings.

      Skills/Abilities:

      • Proficient in credit union’s core system
      • Excellent customer service & interpersonal skills and mathematical skills
      • Able to work in a fast-paced environment; especially where one must frequently convey detailed or important instructions of ideas accurately and efficiently
      • Able to handle stressful situations
      • Excellent verbal and written communication skills
    • Activities and Requirements of this Position

      Repetitive Motion:

      Movements frequently and regularly required using wrists, hands, and/or fingers.

      Communication Skills:

      Must frequently convey detailed or important instructions or ideas accurately and quickly.

      Visual Abilities:

      Average visual acuity necessary to read, prepare and inspect documents or products.

      Hearing:

      Able to hear average or normal conversations and receive information.

      Physical Strength:

      Sedentary work (sitting most of the time).  Able to lift and carry up to 25 lbs.

      Reasoning Ability:

      Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

      Mathematics Ability:

      Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

      Language Ability:

      Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

    • Working Conditions

      Air-conditioned, smoke-free office setting. Must be able to travel to branch sites.

    • Attendance Requirements

      Please note that scheduled attendance requirements may change due to business needs.

    • Business Hours

      Monday through Saturday, as scheduled.  Business hours are subject to change.  Must be able to work additional hours, weekends, and holidays as needed.

    How to Apply

    Apply Now

    If you are interested in any of the positions listed above, please visit our UHFCU Career Center to submit your application.

    1. Online: Click here to apply
    2. By Mail:
      University of Hawai`i FCU – HR Department
      PO Box 22070, Honolulu, HI 96823-2070
    3. By Fax: 808-983-5556

    Accessibility Note:
    If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you may contact Human Resources to request the appropriate accommodation. If you would like a paper application to be sent to you, please email your request to hrdept@uhfcu.com.

    The University of Hawai`i Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The University of Hawai`i Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    More Info

    • Careers
  • FAQ

    Careers FAQs

    • How to Apply

      How to Apply

      Apply Now

      If you are interested in any of the positions listed above, please visit our UHFCU Career Center to submit your application.

      1. Online: Click here to apply
      2. By Mail:
        University of Hawai`i FCU – HR Department
        PO Box 22070, Honolulu, HI 96823-2070
      3. By Fax: 808-983-5556

      Accessibility Note:
      If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you may contact Human Resources to request the appropriate accommodation. If you would like a paper application to be sent to you, please email your request to hrdept@uhfcu.com.

      The University of Hawai`i Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The University of Hawai`i Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Call us: (808) 983-5500

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Routing Number: 321379656

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