• Lead and coordinate network projects (i.e., firewall, core router/switch, protocols, security, etc.).
• Integrate complex high availability and multi-level fault tolerance system for the enterprise.
• Researches and recommends solutions based on security, efficiency, and cost effectiveness.
• Key member of the information security response team.
• Responsible for security of member information.
• Liaison to core system vendor
• Coordinates the implementation and maintenance of all system releases and patches following standard patch and change management procedures.
• Ensures compliance with National Credit Union Association (NCUA) & Federal Financial Institutions Examination Council (FFIEC) rules and regulations.
• Directs I.T. operations and projects as needed.
• Trains I.T. staff members.
• Conducts daily monitoring/management of credit union information technology systems.
• Documents procedures to ensure consistency and accuracy.
• Assist in the management and maintenance of vendor contracts including periodic due diligence reviews
• Performs other duties as assigned.

• Minimize downtime disruption in information systems.
• Timely response to system, user, and vendor issues.
• Minimize security breaches using appropriate systems and programs.
• Maintain 24x7x365 network operations.
• Maintain disaster recovery plan/business continuity plan.
• Protect integrity and security of member information.

Education / Certification:

• Four-year degree or equivalent work experience.

Certifications:

• CNA Certification, Global Information Assurance Certification, Cisco Certified Network Associate.

Required Knowledge:

• Working knowledge of all information systems programs: Core, Office 365, telephone, and security.
• Able to set up and configure network devices (i.e., router, switches, firewalls, intrusion detection system, cables, etc.)
• Knowledge of network device troubleshooting and installation (hardware installation and removal, operation system installation, reload, applying security patches, etc.)
• Working knowledge of project management concepts preferred (requirements gathering, resource planning, identify financial cost, etc.)

Experience Required:

• Minimum 5 years in data/voice telecommunication or network security experience (i.e., installation, repair, troubleshooting, system architecting, etc.) or comparable experience.

Skills/Abilities:

• Excellent interpersonal communication skills
• Excellent written and verbal communication skill
• Excellent analytical, creative, and problem-solving skills.
• Able to develop technical standards and procedures in draft for review and approval preferred.
• Able to architect complex I.T. solutions into the current I.T. infrastructure preferred.
• Able to prioritize workload and meet deadlines.
• Able to work independently and make sound decisions.