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Senior Collections Representative

Apply Now

Careers from UHFCU

  • Overview

    Senior Collections Representative

    Careers from UHFCU

    Position Description

    The University of Hawai`i Federal Credit Union (UHFCU), Hawai`i’s leading Credit Union, is looking for a talented addition to our Collections department.

    This position works with members with complex and difficult delinquent loans as well as negative share accounts on repayment schedules and return items; stays abreast of collection laws, and minimizes loan delinquency through regular contact and follow-up.

    • Essential Functions
      • Contacts, by phone or mail, members with delinquent accounts in order to establish a mutually agreeable payment schedule on a regular basis.
      • Responsible for accurate and complete maintenance and documentation of all actions taken both verbal and written transactions.
      • Works with attorneys, third-party vendors, such as collateral protection and repossession companies; regarding repossessions, collections, garnishments and bankruptcy cases.
      • Follows up on loan payments made with non-sufficient funds and insufficient payroll deductions and periodic payments.
      • Processes credit bureau disputes.
      • Educates members on how to pay their debts in a timely manner.
      • Identifies potential troubled members, and negotiate payment options.
      • Responsible for accurately updating collection reports in a timely manner.
      • Follows established collections procedures and prepares and mails all delinquent loan reminder notices.
      • Prepares, processes, and maintains appropriate documents for charged-off loans, auto repossessions, and bankruptcies.
      • Researches loan payments to ensure that the member receives full and complete explanation of the status of his/her loan.
      • Researches automatic payment changes that may affect the status of a loan payment.
      • Responsible for maintaining accurate collection records and files.
      • Assists members in completing documents for filing (CDI & CLI) insurance claims.
      • Submits appropriate documents for collateral protection insurance coverage.
      • Evaluates and gathers information on delinquent accounts submitted for workouts.
      • Performs other duties as needed.
    • Performance Standards
      • Provides excellent member service (internally & externally).
      • Maintain reasonable delinquency ratio.
      • Maintain & document of all member interactions taking place during collection efforts.
      • Accurate and timely follow-up on delinquent accounts.
    • Qualifications

      Education/Certification:

      • High School Diploma or GED is required

      Required Knowledge:

      • Basic understanding of MS Office Suite
      • Basic knowledge of credit union programs.
      • Knowledge of state and federal collection regulations.

      Experience Required:

      • Four to five years lending and collection experience.

      Skills/Abilities:

      • Excellent verbal and written communication skills.
      • Able to navigate and properly utilize the core collections system.
      • Negotiating skills.
      • Analytical and problem-solving skills.

    How to Apply

    Apply Now

    If you are interested in any of the positions listed above, please visit our UHFCU Career Center to submit your application.

    1. Online: Click here to apply
    2. By Mail:
      University of Hawai`i FCU – HR Department
      PO Box 22070, Honolulu, HI 96823-2070
    3. By Fax: 808-983-5556

    Accessibility Note:
    If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you may contact Human Resources to request the appropriate accommodation. If you would like a paper application to be sent to you, please email your request to hrdept@uhfcu.com.

    The University of Hawai`i Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The University of Hawai`i Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    More Info

    • Careers
  • FAQ

    Careers FAQs

    • How do I apply?

      How to Apply

      Apply Now

      If you are interested in any of the positions listed above, please visit our UHFCU Career Center to submit your application.

      1. Online: Click here to apply
      2. By Mail:
        University of Hawai`i FCU – HR Department
        PO Box 22070, Honolulu, HI 96823-2070
      3. By Fax: 808-983-5556

      Accessibility Note:
      If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you may contact Human Resources to request the appropriate accommodation. If you would like a paper application to be sent to you, please email your request to hrdept@uhfcu.com.

      The University of Hawai`i Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The University of Hawai`i Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Call us: (808) 983-5500

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Routing Number: 321379656

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