• Contacts, by phone or mail, members with delinquent accounts in order to establish a mutually agreeable payment schedule on a regular basis.
• Responsible for accurate and complete maintenance and documentation of all actions taken both verbal and written transactions.
• Works with attorneys, third-party vendors, such as collateral protection and repossession companies; regarding repossessions, collections, garnishments and bankruptcy cases.
• Follows up on loan payments made with non-sufficient funds and insufficient payroll deductions and periodic payments.
• Processes credit bureau disputes.
• Educates members on how to pay their debts in a timely manner.
• Identifies potential troubled members, and negotiate payment options.
• Responsible for accurately updating collection reports in a timely manner.
• Follows established collections procedures and prepares and mails all delinquent loan reminder notices.
• Prepares, processes, and maintains appropriate documents for charged-off loans, auto repossessions, and bankruptcies.
• Researches loan payments to ensure that the member receives full and complete explanation of the status of his/her loan.
• Researches automatic payment changes that may affect the status of a loan payment.
• Responsible for maintaining accurate collection records and files.
• Assists members in completing documents for filing (CDI & CLI) insurance claims.
• Submits appropriate documents for collateral protection insurance coverage.
• Evaluates and gathers information on delinquent accounts submitted for workouts.
• Performs other duties as needed.

• Provides excellent member service (internally & externally).
• Maintain reasonable delinquency ratio.
• Maintain & document of all member interactions taking place during collection efforts.
• Accurate and timely follow-up on delinquent accounts.

Education/Certification:

• High School Diploma or GED is required

Required Knowledge:

• Basic understanding of MS Office Suite
• Basic knowledge of credit union programs.
• Knowledge of state and federal collection regulations.

Experience Required:

• Four to five years lending and collection experience.

Skills/Abilities:

• Excellent verbal and written communication skills.
• Able to navigate and properly utilize the core collections system.
• Negotiating skills.
• Analytical and problem-solving skills.