Position Description

This high-profile member contact position services members and potential (members) through face-to-face and telephone contact. Introduces and cross-sells products and services by opening share/share draft and loan accounts, explaining credit union policies, furnishing account statuses, processing loan applications, opening CD’s and IRA’s; is responsible for the complete and accurate execution of these functions.

Essential Functions:

  • Assists members in accurately opening new accounts.
  • Performs monetary transactions.
  • Complies with all requirements of the credit union’s Customer Identification Program.
  • Identifies and cross-service/sell additional products and services to meet member needs.
  • Assists members in accurately setting up direct deposits.
  • Opens, processes, and closes IRA accounts (share and certificates).
  • Assists members with consumer loan requests in accordance with current loan procedures.
  • Assists in closing accounts.
  • Handles security breaches and deceased accounts.
  • Assists in initiating wire transfers, stop payments and account disputes.
  • Promotes and sells third party member protection products.
  • Participates in external marketing campaigns/promotions.
  • Follows up communication with members via e-mail, phone, or mail.
  • Performs other duties as assigned.

Performance Standards:

  • Provides excellent member service (internally & externally).
  • Achieves new accounts and loan production volumes as determined annually.
  • Keeps up to date on credit union policies, procedures and services.
  • Performs work with accuracy and completeness.
  • Work performed in a timely manner.
  • Disputes are resolved within established timeframes.
  • No audit issues.
  • Comply with all rules/regulations and procedures relating to member accounts, loan, and IRA information.

Qualifications:

Education/Certification:

  • High School or GED is required

Required Knowledge:

  • Basic understanding of MS Office Suite is desired

Experience Required:

  • One-two years teller / operations / customer service experience

Skills/Abilities:

  • Excellent verbal and communication skills.
  • Able to analyze and problem-solve.
  • Able to prioritize workload and meet deadlines.
  • Able to work independently and make sound decisions.

How to Apply

Apply Now

If you are interested in any of the positions listed above, please fill out the application (PDF) and send along with your resume to:

  1. By Mail:
    University of Hawai`i FCU – HR Department
    PO Box 22070, Honolulu, HI 96823-2070
  2. By E-Mail: hrdept@uhfcu.com
    Note: Please send resume as a .PDF document. Any other format will not be accepted.
  3. By Fax: 808-983-5556
  4. By Text*: Text “UHFCU” to 22100

*By texting this keyword to 22100, you agree to receive text messages about the job, the application process, and to apply. Message and data rates may apply. Message frequency varies. Text HELP to 22100 for help. Text STOP to 22100 to unsubscribe. Text TERMS to 22100 for URL of Indeed Text2Apply terms (sms.indeed.com/legal) and Indeed Privacy Policy (indeed.com/legal#privacy). Due to the conversational nature of this service and unrestricted format of SMS, unsubscribe requests must be made using the workd STOP. Visit sms.indeed.com/legal for details. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact University of Hawaii Federal Credit Union directly.

The University of Hawai`i Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The University of Hawai`i Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.