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Member Services Representative

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Careers from UHFCU

  • Overview

    Member Services Representative

    Careers from UHFCU

    Position Description

    This high-profile member contact position services members and potential (members) through face-to-face and telephone contact. Introduces and cross-sells products and services by opening share/share draft and loan accounts, explaining credit union policies, furnishing account statuses, processing loan applications, opening CD’s and IRA’s; is responsible for the complete and accurate execution of these functions.

    • Essential Functions
      • Assists members in accurately opening new accounts.
      • Performs monetary transactions.
      • Complies with all requirements of the credit union’s Customer Identification Program.
      • Identifies and cross-service/sell additional products and services to meet member needs.
      • Assists members in accurately setting up direct deposits.
      • Opens, processes, and closes IRA accounts (share and certificates).
      • Assists members with consumer loan requests in accordance with current loan procedures.
      • Assists in closing accounts.
      • Handles security breaches and deceased accounts.
      • Assists in initiating wire transfers, stop payments and account disputes.
      • Promotes and sells third party member protection products.
      • Participates in external marketing campaigns/promotions.
      • Follows up communication with members via e-mail, phone, or mail.
      • Performs other duties as assigned.
    • Performance Standards
      • Provides excellent member service (internally & externally).
      • Achieves new accounts and loan production volumes as determined annually.
      • Keeps up to date on credit union policies, procedures and services.
      • Performs work with accuracy and completeness.
      • Work performed in a timely manner.
      • Disputes are resolved within established timeframes.
      • No audit issues.
      • Comply with all rules/regulations and procedures relating to member accounts, loan, and IRA information.
    • Qualifications

      Education/Certification:

      • High School or GED is required

      Required Knowledge:

      • Basic understanding of MS Office Suite is desired

      Experience Required:

      • One-two years teller / operations / customer service experience

      Skills/Abilities:

      • Excellent verbal and communication skills.
      • Able to analyze and problem-solve.
      • Able to prioritize workload and meet deadlines.
      • Able to work independently and make sound decisions.

    How to Apply

    Apply Now

    If you are interested in any of the positions listed above, please visit our UHFCU Career Center to submit your application.

    1. Online: Click here to apply
    2. By Mail:
      University of Hawai`i FCU – HR Department
      PO Box 22070, Honolulu, HI 96823-2070
    3. By Fax: 808-983-5556

    Accessibility Note:
    If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you may contact Human Resources to request the appropriate accommodation. If you would like a paper application to be sent to you, please email your request to hrdept@uhfcu.com.

    The University of Hawai`i Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The University of Hawai`i Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    More Info

    • Careers
  • FAQ

    Careers FAQs

    • How do I apply?

      How to Apply

      Apply Now

      If you are interested in any of the positions listed above, please visit our UHFCU Career Center to submit your application.

      1. Online: Click here to apply
      2. By Mail:
        University of Hawai`i FCU – HR Department
        PO Box 22070, Honolulu, HI 96823-2070
      3. By Fax: 808-983-5556

      Accessibility Note:
      If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you may contact Human Resources to request the appropriate accommodation. If you would like a paper application to be sent to you, please email your request to hrdept@uhfcu.com.

      The University of Hawai`i Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The University of Hawai`i Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Call us: (808) 983-5500

Contact Locations

Routing Number: 321379656

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