• Develops, administers, and enforces credit union policies, procedures and practices regarding servicing of loan products and accounts.
• Ensures compliance with all regulatory policies and procedures.
• Prepares reports for monthly Board of Directors meetings.  Inputs, maintains and submits HMDA report.
• Reviews and processes all WTD and TUD loan applications.  Follows proper retention guidelines for applicants.
• Prepares and tracks loan pipeline report on a regular basis.
• Assists Vice President of Lending with loan approval at all levels.
• Manages, coaches, counsels, and trains staff to enable them to perform at a superior level in their respective positions.  This includes performance management, setting and meeting department goals, specific measurements, and assisting with personnel issues.
• Assists Vice President of Lending with assessing department measurements, reporting procedures, and performs timely analysis of results.
• Ensures timely audits of executed loan documents to assure proper completion of all documentation and signatory requirements.
• Reviews loan requests for approval using risk-based lending policies and procedures.
• Reviews and implements loan alteration forms, payroll/periodic payment system changes, subsequent action forms, release/substitution of collateral.
• Responsible for performance evaluations of staff and for recommendations of salary adjustments, position changes, and disciplinary actions.
• Responsible for privacy and confidentiality of member information and coordinate and comply with all security procedures of the credit union.
• Makes appropriate recommendations for changes to products, service, policies and procedures, as needed.
• Assists with credit union events as needed.
• Assists Senior Management in developing short and long range plans, strategic plans, and credit union measurements.
• Supports and carries out the strategic objectives of the credit union.
• Performs other work as needed.

• Specific goals and objectives for the department are met in a consistent and timely manner.
• Staff knowledge is current on guidelines and government regulations.
• Loans are processed accurately and timely.
• No compliance issues.
• Executed documents are accurate and in compliance with all lending policies.
• Timely completion of performance evaluations for direct reports as well as staff.

Education/Certification:

• Four-year degree or equivalent work experience.
• Must be registered with the Nationwide Mortgage Licensing System.

Required Knowledge:

• Must be proficient in MS Office Suite.
• Knowledge of all lending regulations.

Experience Required:

• Four years member/customer service representative experience.
• Four years supervisory or management experience.

Skills/Abilities:

• Requires the development, preparation, and monitoring of budgets.
• Excellent verbal and written communication skills.
• Excellent analytical, creative and problem-solving skills.
• Able to motivate and train staff to ensure the department meet their goals.
• Excellent coaching and mentoring skills.
• Able to prioritize workload and meet deadlines.
• Able to work independently and make sound decisions.
• Valid driver’s license and vehicle to travel.