• Core System Support (80%)
  • Responsible for managing and implementing core system maintenance.
  • Responsible for managing and implementing core system configurations.
  • Responsible for managing core case management.
  • Provides system management support.
  • Provides support for all core system applications.
  • Performs data processing.
  • Generate Ad-hoc core system reports.
  • Maximize performance of core systems.
  • Acts as liaison between core system and staff.
  • Responsible for third-party integration to core systems support and maintenance.

• Technical Support (20%)
  • Provides help desk support and end user training.
  • Troubleshoots hardware, software, and network problems by performing a variety of diagnostic procedures to identify implement appropriate corrective measures.
  • Responsible for maintaining all information technology and security systems including hardware and software systems, mobile and digital systems, electronic and key access systems, alarm and camera systems, A/V, and voice/phone systems.

• IT Processes
  • Responsible for creating, updating, and maintaining documentation of department’s core operating procedures and best practices.
  • Assists IT Manager in the support and maintenance of strategic short- and long-range plans for the department.
  • Contributes and assist is in achieving the strategic objectives of the credit union.
  • Adaptable in supporting multiple support areas and locations with varying core and non-core technology needs.

• Performs other duties as assigned.

• Accurately perform data processing functions.
• Accurately perform core system configurations.
• Maintain optimal performance of core system.
• Timely response to system and user issues.
• Knowledgeable of core system and ancillary applications.
• Cross-trained in system management.
• Minimize downtime in information systems.

Education / Certification:

• Four-year degree in Information Technology/Computer Science or equivalent work experience.

Required Knowledge:

• Must be proficient in MS Office Suite.
• Working knowledge of all information systems programs: Core system, e-mail, telephone system, security, facilities, and records management.

Experience Required:

• Four (4) years’ experience in information technology.
• Financial institution systems knowledge considered to be a strong plus.

Skills/Abilities:

• Requires the development, preparation, and monitoring of budgets.
• Excellent verbal and written communication skills.
• Excellent analytical, creative, and problem-solving skills.
• Excellent coaching and mentoring skills.
• Able to prioritize workload and meet deadlines.
• Able to work independently and make sound decisions.