• Contact and/or locate members with delinquent accounts to establish an agreeable payment schedule.
• Responsible for maintaining accurate collection records and files.
• Organizes information on delinquent accounts submitted for workouts.
• Performs other duties as needed.

• Provides excellent member service (internally & externally).
• Maintain reasonable delinquency ratio.
• Maintains & documents of all member interactions during collection efforts.
• Accurate and timely follow-up on defaulted accounts.

Education/Certification:

• High school diploma or GED is required.

Required Knowledge:

• Basic understanding of MS Office.
• Basic knowledge of credit union programs.
• Knowledge of state and federal collection regulations.

Experience Required:

• One or two years clerical/financial institution/loans/collections experience.

Skills/Abilities:

• Excellent verbal and written communication skills.
• Able to navigate and properly utilize the core collections system.
• Negotiation skills.
• Analytical and problem-solving skills.

Repetitive Motion:

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills:

Must frequently convey detailed or important instructions or ideas accurately and quickly.

Visual Abilities:

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing:

Able to hear average or normal conversations and receive information.

Physical Strength:

Sedentary work (sitting most of the time).  Able to lift and carry up to 25 lbs.

Reasoning Ability:

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability:

Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

Language Ability:

Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Working Conditions:

Air-conditioned, smoke-free office setting.

Attendance Requirements:

Please note that scheduled attendance requirements may change due to business needs.

Business Hours:

Monday through Saturday.  Business hours are subject to change.  Must be able to work additional hours, weekends, and holidays as needed.