UHFCU e.PAY
(e-Net Services)
Facts about security online
Online banking and bill pay is more secure than ever. Rest assured that we have all of the necessary safeguards in place for your protection. Enroll today to start managing your finances in a safe environment.
Online statement viewing, bill payment, and banking can reduce overall risk of identity fraud by over 10%
Monitoring your account(s) online is one way you can prevent yourself from becoming a victim of fraud. Sign up for Bill Pay today!
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FAQ's about e.Pay?
Q: How do I sign up for e.Pay?
A: First of all you need to be signed up for e-Net services (our online banking) and you must have an open checking account . If you have already signed up for e-Net you may start using e.Pay now (Click here to sign in to e-Net). If you are not signed up, you may call us at 983-5500 option 3 to request a pin, stop by the Manoa or McCully office and fill out a pin request form, or you may fill out a form online and mail it in. Click here to apply. (Pin requests normally take 48 hours, from the time we receive it, to be activated)
Q: How do I use e.Pay?
A: Go to www.uhfcu.com, click on "Online Transactions." Once you are logged in click on the "Pay bills" button. Read the brief statement, click the "Continue" button and you're ready to go. If you are unsure about how to set up payments, payees, or your profile you may click the help button for more information or you may try out our demo by clicking here. If you still need more help or information feel free to call our Customer Service line at 888-918-7524 for more help. They are available 24 hours a day 7 days a week.
Q: When does a payee receive my money?
A: The Payee receives the payment on the due date that you setup.
Note: It may take the payee a little longer to credit the payment to your account.
Q: How is my payment sent to the payee
A: When using the bill payment service, e.Pay Services determines if the payment will be made electronically or by check, based on whether the payee accepts electronic payments. For example, some payees, such as individuals, cannot receive electronic payments, so a check is printed and sent to the payee. Whether a payment is made electronically or by check, the payment is processed to reach the payee on time.
Q: When is the money for the payment drawn from my checking account?
A: For bill payments that are sent electronically or by check from our e.Pay PROCESSORS account, the funds for the payment clear your account on the scheduled payment date. For bill payments that are paid by check from YOUR account, the funds clear your account when the payee deposits or cashes the check. Keep in mind that you should always have funds available to cover the payment on the scheduled payment date.
Here are some examples of what you will see when you view your payment after the payment has been sent:
Scheduled due date was 7/16/2004
Check # 29909133 from our account was mailed to CITIFINANCIAL-KANEOHE HI on 7/13/2004. Funds were withdrawn from your account ******* on 7/16/2004. Contact your financial institution if you have a question about when your funds were withdrawn.
Scheduled due date was 7/23/2004
This payment was sent electronically to CAPITAL ONE on 7/22/2004. The payee usually applies an electronic payment to your CAPITAL ONE account on the next business day. Funds were withdrawn from your account ****** on 7/23/2004. Contact your financial institution if you have a question about when your funds were withdrawn.
Scheduled due date was 7/16/2004
Check # 5055 from your account ****** was mailed to FUNERAL TRUST PLAN on 7/13/2004. Funds for this payment will be withdrawn from your account when the payee cashes the check.
Q: What is the earliest payment date I can schedule for a bill payment?
A: The earliest payment date you may schedule a bill payment will differ with each merchant. In some cases you will be able to schedule and make a payment in one or two business days. Others may take three or four business days. In either case e.Pay will let you know when the earliest payment may be made. Just click on the calender next to "Pay Date" text box see when the earliest payment can be made. The earliest "Pay Date" will be highlighted in blue.
We recommend that you schedule your payments one to two business days in advance of your due date so that when the payment is made your merchant will have time to process your payment. Some merchants may take one day to process your payment.
Still have questions? Log into your e-pay account and click the help button to see more FAQ's on Payees, Account Transfers, Auto Transfers, and more. Or you may call 888-918-7524
24 hours a day 7 days a week for help. Log in
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